There will be some of us that will lose our income because of budget cuts. We made financial commitments before we new that economic forces beyond our control would have a negative effect on us. The follow gives you a glimpse into what is looming in your near future.
I received this from Mike M. who works in credit and collections for Macy's.
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This has nothing to do with me. It is about Macy's. My concern is that the transfer calls coming in from the Indian call centers are growing in number every day. The Indians now handle Visa too which they didn't a year ago the collections department has all but completely moved to India. I don't worry if they close their less profitable stores. They have over 800 stores and if they cut 20% of them, which are dead wood anyway, I don't worry. They have been around for over 150 years and are the strongest department store in existence. They have acquired too may stores too fast and have to close some. I'm not worried about them going out of business. I am worried that the part of their business I work in will not be in the United States for long.
Those Indians are intense and they really piss off customers. The company considers that business they lose to be mostly deadbeat customers that do not want to pay for what they buy.
Macy’s management thinks that the small cost of having collections done in India will offset the business lost by offending American customers.
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